SOFTSWISS, an innovative technology company specializing in software development for iGaming, is constantly increasing its efficiency to meet its customers’ ever-evolving challenges.
According to reports, in the first half of 2023, customers saved more than 9.2 million euros with the assistance of the Anti-Fraud team within the SOFTSWISS Managed Services, representing an increase of 23% compared to the first half of the previous year.
In the first half of 2023, the Anti-Fraud team processed over 60,000 operator requests, which matches the total for the previous year.
These requests covered a wide range of issues, including player checks and suspicious activity notifications.
Notably, nearly 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering.
The remaining cases included payment disputes, payment system abuse and other types of fraudulent activity.
Ilya Nesterov, leader of the Anti-Fraud team, comments: “The team has successfully resolved over 100 player complaints filed with regulators or industry forums.”
“Utilizing our extensive experience, we carefully examine each problem situation, providing operators with thoughtful consultation on how to resolve issues without escalation.”
“This mechanism, combined with the responsible attitude of the operators, resulted in a remarkable 36% reduction in the number of complaints registered in the first half of 2023″.
“By effectively resolving disputes and complaints, we were able to help SOFTSWISS customers save €173,000. This reflects our commitment to providing a top-notch service and ensuring our customers’ success in the iGaming industry,” added Nesterov.
Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services – a comprehensive solution, tailored to contribute to the growth of iGaming brands.
Offering essential services such as First Line Support, VIP Player Support, Player Retention and Reactivation and Content Management, SOFTSWISS Managed Services act as a seamless connection between operators and their players, optimizing casino operations and ensuring an experience quiet game.
More than 200 casino brands have already experienced the benefits of Managed Services and become loyal SOFTSWISS customers.
The recent triumph in the Customer Service Support of the Year nomination at Malta’s Gaming Excellence Awards in July 2023 is a resounding confirmation of the high recognition that Managed Services has achieved in the industry.
About SOFTSWISS
SOFTSWISS is an international iGaming company that provides certified software solutions for managing gaming operations.
The expert team, which has 1,400 employees, is based in Malta, Poland, Georgia and Belarus.
The company holds multiple gaming licenses and provides complete iGaming software solutions.
The group has a vast portfolio of products, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka Affiliate Platform, the Sports Betting Platform and the Jackpot Aggregator.
In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution.
