SOFTSWISS‘ ethical philosophy revolves around the principle “the player comes first“. This means that the company is committed to responsible gaming practices.
This commitment is conveyed through dedicated two-tier departments, serving the needs of both operators and players.
SOFTSWISS carries out strict supervision of the system
SOFTSWISS Management Services is at the forefront of promoting responsible gaming practices.
The department offers a comprehensive range of solutions tailored to act as a reliable bridge between operators and players. This ensures a smooth gaming journey for operators and players.
The platform also provides essential services such as:
- First Line Support
- Anti-Fraud Support
- VIP Player Support
- Player Retention and Reactivation
- Content Management
In other words, SOFTSWISS Managed Services significantly elevates the growth trajectory of iGaming brands.
Thus, during ambiguous situations, experts will:
- Detect possible technical errors
- Provide fraud protection for customers
- Engage directly with players
- Finding effective resolutions for each unique problem
In 2023, the anti-fraud team helped operators save more than 13 million euros. The team effectively handled more than 100,000 different cases and 200 player complaints.
Certified team in reference institutions
In communication, SOFTSWISS adopts a segmented approach. This way, you can provide personalized content to different groups of players and maintain a personalized shipping schedule.
This strategy minimizes unsubscription fees (around 0.1%). Furthermore, it ensures ethical and friendly communication, promoting an atmosphere of trust with players.
Artyom Rudakov, Director of Management Services at SOFTSWISS, added: “To make anti-fraud and suspicious activity prevention even more efficient, we are developing a patented risk scoring tool. It will revolutionize the identification of problem gambling.
The solution will not limit itself to analysis, but will use machine learning algorithms to intervene proactively. This will identify potential problems in real time for a safer gaming environment.”
Therefore, the constant development and training of personnel constitutes a solid basis for ensuring the best practices in the sector. More than 90% of the SOFTSWISS anti-fraud team has responsible gaming certificates from different institutions, such as:
- GameCare
- Gaming Operations Academy
- Sustainable Interaction
- iGaming Academy
