In the online betting market, keeping users engaged during the identity verification process is a major challenge. This is because the high abandonment rate at this stage can represent a considerable loss of revenue and a reduction in the active customer base.
As a result, a complex or intrusive initial verification process can discourage users from completing registration, resulting in premature dropouts, reducing the operator’s conversion rate.
To combat this issue, Legitimuz developed an identity verification recovery system that has proven extremely effective in minimizing abandonment and increasing new user conversion.
Find out how Legitimuz’s identity verification recovery system works
The Legitimuz system acts automatically when it detects an interruption in the identity verification process, known as KYC (Know Your Customer), whether due to document upload failures, connection problems or the user’s lack of necessary documents.
At this point, when an outage is identified, the system sends personalized messages via SMS, email or WhatsApp, depending on the user’s preferences and prior consent. These messages are designed to be clear and direct, helping the user to resume the process where they left off, without the need to restart registration.
Additionally, if the user encounters problems while trying to complete the verification, the system offers direct, real-time support from Legitimuz experts. This support is essential to clarify doubts and resolve technical problems, facilitating the completion of the process.
What are the benefits of Legitimuz’s verification recovery system?
Legitimuz’s recovery system brings multiple benefits to online betting operators, improving user experience and reinforcing regulatory compliance, such as:
- Increased user conversion: As the abandonment rate decreases, more users complete the KYC process, which increases the active and verified user base. The conversion rate can reach 94% on the first try.
- Improved user experience: the verification process becomes less costly and more user-friendly, increasing user satisfaction with the platform.
- Regulatory Compliance: Ensuring completion of identity verification helps meet the strict regulatory standards that are imposed on online gambling operators.
How to implement Legitimuz solutions?
To implement Legitimuz’s identity verification recovery system, simply contact the Legitimuz support team and schedule a personalized meeting.
During the meeting, the company’s experts will discuss your company’s specific needs and how Legitimuz solutions can be adapted to meet these requirements.
The process is simple and targeted to ensure efficient and hassle-free integration.
