In 2023, SOFTSWISS, an innovative technology company, reported a significant result as the Anti-Fraud team within its Managed Services solution helped secure over €13 million for customers.
In 2023, the Anti-Fraud team efficiently handled more than 100,000 tasks, demonstrating a notable 62% increase in its production year-on-year.
These covered diverse issues, from operator requests and player checks to reports of suspicious activity.
Solutions and cases of fraud detected by the Anti-Fraud team
Mainly, fraud cases detected by the SOFTSWISS Anti-Fraud team were related to bonus abuse, with a smaller percentage associated with money laundering.
The remaining cases involved chargeback incidents, payment system abuse, and various other forms of fraudulent activity.
Ilya Nesterov, Anti-Fraud team leader, commented: “In addition, the team has successfully resolved more than 200 player complaints sent to regulators or industry forums.
Drawing on our vast experience, we meticulously analyze each challenging case, offering thoughtful consultations to operators on how to resolve issues before they escalate.
By efficiently resolving disputes and complaints raised by players, we were able to help SOFTSWISS customers save an additional 350,000 euros.
This highlights our dedication to providing exceptional service and ensuring our customers’ success in the dynamic landscape of the iGaming industry.”
In its dedication to the principles of Responsible Gaming, SOFTSWISS is developing an advanced automated tool to monitor players for suspicious behavior and assess corresponding risk levels.
This innovative system uses a wide range of available metrics and indicators to improve the accuracy and effectiveness of identifying potential risks.
As part of SOFTSWISS Managed Services, Anti-Fraud Support plays a crucial role in this comprehensive solution designed to advance iGaming brands.
More than 200 casino brands have already taken advantage of the Managed Services solution, establishing themselves as dedicated SOFTSWISS customers.
Offering essential services including First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as a seamless bridge that connects operators to their players.
This seamless integration optimizes casino operations, ensuring a frictionless gaming experience for everyone involved.
About SOFTSWISS
SOFTSWISS is an international iGaming company that provides certified software solutions for managing online gaming operations.
The team of experts, comprising 1,700 employees, is based in Malta, Poland and Georgia. SOFTSWISS currently holds several gaming licenses and offers integrated iGaming software solutions.
Furthermore, the company has a broad portfolio of products, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sports Betting Platform and the Jackpot Aggregator.
In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimized online casino solution.
