Recent guidance from the Malta Gaming Authority (MGA) on Alternative Dispute Resolution (ADR) procedures aims to simplify the process for operators.
Published in the new MGA handbook, these guidelines bring a renewed focus on the steps required for monthly ADR and RAM reporting.
Focus on monthly reports
The updated MGA manual emphasizes that licensees must submit monthly ADR reports via the Licensee Portal on the Malta entity’s website.
This communication complies with Directive 5 of 2018. This requires B2C licensees to report all disputes referred to the ADR entity, as well as their resolution.
The new guidelines, in force since June, require the first reports to be submitted by the 20th of this month, covering all disputes occurring from May onwards.
This seeks to ensure transparency and compliance with Maltese regulations, reinforcing the integrity of the gaming sector.
Changes in MGA leadership
In late 2023, MGA appointed Charles Mizzi as CEO, replacing Carl Brincat. Mizzi, who spent five years at Residency Malta Agency, took on the role in January 2024, ensuring a smooth transition alongside Brincat.
He brings with him extensive experience in operations management, which promises to further strengthen Malta’s position in the gaming sector.
In his first statements as CEO, Mizzi stated: “I am honored to have had the opportunity to lead the authority. I am interested in building on previous successes and together with the team under the guidance of the responsible minister and the Board of Governors.
Strategically guide the authority so that Malta’s already robust position in the segment can be further strengthened, whilst delivering value to all stakeholders.”
With the publication of the new guidelines and the change in leadership, the MGA aims to provide greater clarity for operators and strengthen Malta’s position as a leader in the gaming sector.
