SOFTSWISS, a leading software provider with over 15 years of experience in iGaming, will participate in European Safer Gambling Week. From November 18th to 24th, the company will join the iGaming community, sharing its responsible gaming insights.
SOFTSWISS concerned with player well-being
More than a quarter of the world’s population has played games at some point in their lives. Recognizing responsible gaming not only as an impactful iGaming trend but also as one of its core values, SOFTSWISS implements the “gamers come first” principle in all of its products and solutions. In line with license requirements and safe gaming best practices, the company ensures that operators have all the necessary tools to provide the best player experience.
So, along with the traditional mandatory elements, SOFTSWISS is developing innovative AI-driven options. An innovative risk scoring system will track deposit limits, self-exclusion opportunities, reality checks and other standard features.
In this way, the risk classification system is defined to distinguish the first signs of problems with gambling, signaling suspicious conduct, such as:
- increased player spending
- a player’s efforts to recover losses
Therefore, early detection helps gambling agents to intervene before the problem becomes more serious. High standards of player welfare have ensured SOFTSWISS’ recognition in the esteemed Responsible Gaming Awards at SiGMA Africa 2024.
Professional development
The SOFTSWISS team is committed to staying up to date with industry standards by participating in regular training and refresher courses. So, these ongoing sessions ensure a safer gaming environment as the team is always up to date on:
- the latest market developments
- best practices and advances in responsible gaming policies
Most anti-fraud team members have responsible gaming certifications from respected institutions, such as:
- GamCare, Gaming Operations Academy
- Sustainable Interaction
- iGaming Academy
This commitment to continuous learning reflects SOFTSWISS’ belief that companies supporting responsible gaming must constantly elevate their team’s expertise to meet evolving challenges.
SOFTSWISS supports responsible gaming
Therefore, it is essential to highlight the true spirit of gaming as a source of entertainment, but not as a quick route to financial gain. Shaping this perspective and revealing the potential pitfalls of uncontrolled gambling habits can act as a safeguard, steering players away from potential crises.
So promoting this awareness from the beginning encourages a balanced and careful approach to gambling. SOFTSWISS actively supports players who may need additional assistance by guiding them to trusted organizations that offer free and confidential help.
The company continually expands its network of these support resources to provide players with personalized assistance that addresses specific challenges they may encounter. This commitment ensures that every player can access the most relevant and effective support available.
Emilia Kurzynska, Deputy Anti-Fraud Team Leader at SOFTSWISS, shares: “Our responsibility goes beyond simply offering a gaming platform. It’s about supporting our customers and players in promoting a balanced relationship with gambling.”
“As such, we collaborate closely with operators to identify early indicators of problematic behavior and respond proactively. For us, the goal is to keep gaming as a source of entertainment, not harm.”
During European Safer Gaming Week, Eleni Panagiotopoulou, Head of the Anti-Money Laundering Team at SOFTSWISS, will speak in the webinar “The Role of KYC in Safer Gaming: Tackling Fraud with Technology”. The European Gaming and Betting Association and Sumsub will host the webinar on November 21st.
