EstrelaBet identified a technical issue, specifically with rebound bets on NBA matches. Immediately after identifying the issue, the company took action and resolved the issue. The issue occurred between October 21st and 23rd, affecting a specific group of users on the sports betting platform.
According to the company, bets for people who experienced the issue on the platform will be paid in full. Everyone who bet in this modality will receive the amounts within 48 business hours, with a maximum deadline until the end of Monday (27).
According to EstrelaBet, the measure aims to ensure that all users, regardless of what happened, receive adequate compensation for bets placed during the period of the technical failure.
EstrelaBet CEO João Gerçossimo guarantees the company’s commitment to security
EstrelaBet CEO João Gerçossimo posted an official statement on his social media profile. “At EstrelaBet, a Brazilian betting house, built by Brazilians for Brazilians, acting with honesty, transparency, and ethics is part of our daily lives and is reflected in our daily decisions. And this will never change, because it’s part of our DNA and how we grow and build credibility with our customers.”
The decision to make full payments confirms the company’s commitment to its users. Furthermore, it reinforces the brand’s collaborative efforts to provide a safe and efficient betting environment on the EstrelaBet platform.
“It’s important to note that we identified a specific error in rebound bets during the NBA championship, which occurred between October 21st and 23rd,” Gerçossimo explained. “This error has already been resolved by our team, and some people were affected.”
“Because of this, I hereby communicate that we will fully honor all people who were affected and accreditation of bets will be made within forty-eight business hours, that is, Monday, October 27, 2025.”
“It’s important to emphasize that our commitment to gambling remains unwavering. We’re here to provide you all with healthy, fun, fair, and reliable entertainment. And that will never change here. I hope you continue to have fun on our platform, and our communication channels remain available for any questions,” concluded the CEO.
EstrelaBet Statement
“EstrelaBet reports that it has identified a technical pricing issue, specific to the rebound odds, in NBA matches held between October 21st and 23rd. The issue affected a limited group of customers.
Reinforcing its commitment to customers and transparency in the regulated market, the company has decided to fully honor all payments for affected bets. The amounts will be credited within 48 business hours, that is, by the end of Monday (October 27th).
As a licensed Brazilian company committed to the rules of the regulated market, EstrelaBet values open dialogue with its users and remains available through its official customer service channels.”