Rei do Pitaco, in an initiative that goes beyond Responsible Gaming manuals, announces a partnership with Zenklub, a startup that connects psychologists and patients. Rafael Marcondes, Legal Director of Rei do Pitaco, highlights the importance of this collaboration: “The responsible gaming rules provided for in the regulations are an important first step towards protecting users and raising awareness about the risks of gambling.
However, Rei do Pitaco always seeks to go further, ensuring that, through its proximity to players, they can enjoy betting as a truly healthy and safe leisure activity. The partnership with Zenklub will be essential to achieve this goal.”
With this partnership, the betting company will subsidize the psychological treatment of players identified as being at risk of developing pathological gambling. This reinforces the company’s commitment to the well-being of its users.
Rei do Pitaco: measures adopted
Furthermore, Rei do Pitaco has already adopted several measures to promote responsible gaming. These include:
- Uptime Alerts: To help players track time spent betting.
- Pause and self-exclusion tools: to allow players to take breaks or exclude themselves from betting when necessary.
- Spending and Time Tracking: To help players manage their spending and gaming time.
Consumer support and financial education
A trained customer service team is available to identify and assist with gaming addiction. Players who show signs of addiction will be referred for psychological treatment through the Zenklub platform.
Recently, the betting company offered an exclusive class on financial education for its users. The objective was to clarify that betting should only be seen as a form of entertainment and leisure, and not as an investment.
Rei do Pitaco provides Responsible Gaming booklet
Rei do Pitaco provides the 10 Commandments of Responsible Gaming Guidebook on its website. Therefore, this material explains, in a simple and didactic way, important points about pathological gambling. Furthermore, it includes its main causes, warning signs and ways to seek help from friends, family or specialized institutions.
Finally, this initiative reinforces Rei do Pitaco’s policy of getting closer to its players and ensuring a truly healthy and fun gaming experience.
