Since 2022 in the betting and iGaming market, F12.Bet has stood out for the positive experiences and support offered to players.
In recognition of its credibility, the F12.Bet platform was nominated for the Reclame AQUI 2024 Award, in the “Bookmaker – Bet – Large Operations” category, as one of the companies with the best reputation for customer service in Brazil.
“F12.Bet’s nomination for the Reclame AQUI 2024 award is a reflection of the daily work of the entire customer service team. Our mission as a bookmaker is to offer positive entertainment experiences, and being available to players in case of any difficulties is a fundamental part of this process. We are proud to be recognized for our efforts to meet the needs and expectations of our customers.”, explains founding partner Marcelo Seiroz.
With humanized and specialized support 24 hours a day, the recommendation demonstrates the company’s commitment to solving problems that any user may have.
It is worth noting that among those nominated for this category, F12.Bet is one of the only companies that has the RA 1,000 seal, having achieved maximum reputation in Reclame AQUI.
Companies that have the seal show consumers their commitment to their needs, increasing the level of trust, focus on Responsible Gaming and credibility. Over the last six months, the bookmaker has an average rating of 8.9/10.
Currently, there are only 179 complaints and a response rate of 99.4%.
Of the users who evaluated the bookmaker, an impressive 80.9% would consider using the site again, as 90.2% of situations were resolved effectively by the customer service team.
About the Reclame AQUI 2024 Award
The Reclame AQUI Award is the biggest, best and most important reputation service award in Brazil.
F12.Bet is among the ten companies nominated for the Reclame AQUI 2024 Award, in the Betting Houses – Bet – Large Operations category.
The award is in its 13th edition and popular voting takes place from September 1st to October 31st.
The winners will be announced on a date not yet announced by the platform. In the 2023 edition, more than 17 million votes were received and around 1,700 companies registered.
